As Vice President, Customer Success, you are leveraging your extensive client services background to lead implementation, account management, and support of the company’s global client base. You will design and implement strategic initiatives to engage the company’s customers and build brand loyalty while providing steady coaching and leadership to the customer success team. You will work in partnership with other business units (sales,marketing, product, etc.) to drive value for customers and maximize retention, minimize churn, and develop strong references within existing accounts.
MackeyRMS is a SaaS-based research management platform engineered to optimize the way analysts and portfolio managers generate, share, debate and act on investment research conducted for actively managed portfolios. Relied upon as a single system of record for research supporting the investment process, MackeyRMSis used by many of the world’s leading investment managers to organize key investment workflows, engender trust from investors, and streamline regulatory and compliance oversight. MackeyRMS is used by institutional asset managers and asset owners across the Americas,EMEA and APAC regions.